Yellow Grey Outdoor Rug - Marlo

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries.(Free shipping over $60)

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free(Free shipping over $60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1.How to avoid deformation or wrinkling of carpets after cleaning?

Ways to avoid deformation or wrinkling of carpets after cleaning include:

Control the amount of water used for cleaning: Reduce the amount of water used during the cleaning process to reduce the degree of relaxation of carpet fibers.
Remove moisture in time: Use a water absorber or dry towel to remove excess moisture from the carpet after cleaning.
Flatten with heavy objects: Use heavy objects to press on the carpet during the cleaning and drying process to help it stay flat.
Choose professional cleaning services: Choose professional carpet cleaning companies, who have more professional equipment and experience and can better protect carpets from damage.

2.How to extend the life of carpets?

Ways to extend the life of carpets include:

Regular cleaning: Keeping carpets clean can extend their life. Regularly use a vacuum cleaner to clean dust and debris on the surface of the carpet.
Avoid moisture: Keep the carpet dry and avoid being in a humid environment for a long time.
Reduce friction and heavy pressure: Avoid placing heavy objects on the carpet or moving furniture frequently to reduce friction and pressure on the carpet.
Professional maintenance: Regularly ask professionals to clean and maintain the carpet to keep the carpet in good condition.